Privacy Policy

At fsps, we are committed to safeguarding the privacy of our website visitors and customers. This policy sets out how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. What Information Do We Collect?

We may collect and process the following personal data:

• Contact Information: Name, email address, phone number, and any other details you provide when requesting a quote or contacting us via the website.
• Transactional Data: Information related to payments or transactions made on our site.
• Technical Data: IP address, browser type, operating system, and information about your visit (such as the pages viewed and links clicked) collected via cookies or other tracking technologies.

2. How Do We Use Your Data?

We may use your personal information for the following purposes:

• To provide you with the services you request, such as house and garden clearance quotes and bookings.
• To improve our website and ensure it functions properly.
• To communicate with you regarding our services, updates, and offers, if you have opted to receive such communications.
• To comply with legal obligations.

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Contractual Obligation: Processing is necessary for the performance of a contract with you (e.g., providing a quote or clearance service).
• Consent: Where you have provided consent for marketing communications.
• Legitimate Interests: Processing is required for our legitimate business interests (such as website analytics or service improvements), provided this does not override your rights.

4. How Do We Share Your Information?

We may share your personal data with:

• Service Providers: Third-party companies that assist in delivering our services (e.g., payment processors).
• Legal Authorities: If required by law, to comply with legal obligations or requests from law enforcement.

We do not sell or lease your personal information to third parties.

5. Data Security

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access. This includes using encryption and secure servers to store information. However, while we strive to protect your personal data, no transmission over the internet is completely secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct any inaccurate or incomplete information.
• Erasure: In certain circumstances, you can request that we delete your personal data.
• Restriction of Processing: You can ask us to limit the processing of your personal data.
• Data Portability: You can request to receive your data in a commonly used format.
• Objection to Processing: You can object to the processing of your personal data, where processing is based on legitimate interests or direct marketing.

If you wish to exercise any of these rights, please contact us at [email address]. We may require proof of your identity before proceeding with your request.

7. How Long Do We Keep Your Data?

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, we will securely delete or anonymise your data.

8. Use of Cookies

Our website uses cookies to enhance your experience, improve website functionality, and analyse traffic. Cookies are small text files stored on your device that help us identify your preferences and improve the site. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this privacy policy, or if you would like to exercise your rights, please contact us at: info@fsps.co.uk